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Limited Warranty – 60 Months and 24 Months

Importante​ notice

Until April 11, 2025 inclusive, Roadloft’s warranty coverage was limited to twelve (12) months from the date of purchase. 
As of April 12, 2025, this warranty policy applies as follows: 

  • Roadloft Products (excluding ProMaster kit): sixty (60) months warranty from the date of purchase.. 
  • ProMaster Conversion Kit: twenty-four (24) months warranty from the date of purchase. 

Proper Use

The purchaser must use the conversion kit manufactured by ÉQUIPEMENTS ROADLOFT INC. (“Roadloft”) in accordance with the instructions in the user and maintenance manual provided at the time of purchase. The purchaser is solely responsible for any damage, breakage, or premature deterioration caused by improper use, inadequate maintenance, incorrect installation, or unintended use. 

All products and accessories not manufactured by Roadloft are covered exclusively by their respective manufacturer’s warranty and must be used and maintained according to that manufacturer’s instructions. 

Duration and Warranty Coverage

1. Roadloft Products (excluding ProMaster kit)

Roadloft products are warranted against manufacturing and material defects for sixty (60) months from the invoice date. Coverage applies on a declining scale: 

Period 

Coverage Level 

Months 0 to 12 

100% of parts and labor 

Months 13 to 24 

100% of parts and labor 

Months 25 to 36 

80% of parts and labor 

Months 37 to 48 

60% of parts and labor 

Months 49 to 60 

40% of parts and labor 

 

2. ProMaster Conversion Kit

The ProMaster conversion kit is warranted against manufacturing and material defects for twenty-four (24) months from the invoice date. Coverage applies as follows: 

Period 

Coverage 

Months 0–12 

100% of parts and labor 

Months 13–24 

100% of parts and labor 

Warranty Claim Procedure

All warranty claims must be submitted in writing to info@roadloft.com within 15 business days of discovering the defect. 

The written notice must include the following: 

  • Proof of purchase (invoice indicating the date of purchase); 
  • A detailed description of the defect; 
  • Photographs clearly showing the condition of the product. 

Damaged Package Upon Delivery

In the event of visible damage to the package upon delivery: 

  1. Do not open the package immediately. 
  2. Take photographs of the box from multiple angles to properly document the exterior damage. 
  3. Carefully open the package only after photographs are taken. 
  4. Photograph the condition of the product inside if damage is present. 

All claims related to damaged packages must be submitted to Roadloft within ten (10) business days of delivery. 
Claims received after this deadline will not be accepted. 

The written notice must include: 

  • Proof of purchase; 
  • A description of the damage; 
  • Photographs of the damaged product; 
  • Photographs of the packaging before it was opened. 

Warranty Exclusions

This warranty shall be void if: 

  • The product was used abnormally or for purposes other than those intended; 
  • The product was exposed to an unsuitable or extreme environment; 
  • The product was modified or altered by anyone other than an authorized Roadloft representative; 
  • The product was repaired by an unauthorized party. 

Repairs or Replacement Outside Warranty Coverage

All conversion kit components are repairable or replaceable at the purchaser’s expense unless covered by this warranty. A detailed quote will be provided and must be: 

  • Approved in writing by the purchaser; 
  • Paid in full before work begins.

Shipping and Handling Fees

Unless otherwise stated in the Return and Exchange Policy, the purchaser is responsible for all costs related to returning the product (transportation, handling, packaging). If Roadloft covers these costs, they will be billed to the original payment method. 

Limitation of Liability

The purchaser is solely responsible for using Roadloft products safely and in accordance with applicable laws and regulations in the jurisdiction where the product is used. 

Subject to the terms of this warranty, Roadloft shall not be held liable for: 

  • Any bodily injury (including illness or death); 
  • Any material damages (including breakage, loss, or incurred costs) resulting directly or indirectly from the use of the product. 

Additional Provisions

  • Governing Law: 
    This warranty is governed by the laws of the Province of Québec and applicable Canadian federal laws. 
    Any dispute regarding the interpretation or enforcement of this warranty shall be submitted to the competent courts in the judicial district of Québec. 
  • Definition of “Defect”: 
    A defect is a manufacturing or material fault that significantly impacts the product’s functionality. Normal wear and tear, accidental damage, and minor cosmetic issues are not considered defects.
  • Customized or Modified Products: 
    Any product manufactured to custom specifications or modified at the purchaser’s request is excluded from the standard warranty unless otherwise agreed in writing by Roadloft.